Job Role :

Work closely with the Customer Experience (CX) team to improve our data infrastructure, create and track metrics across our operations, and share actionable insights
Partner with CX Leadership and cross-functional partners to find opportunities to increase operational traceability, efficiency, and scale our business
Leverage metrics to drive insights and influence business decisions
Develop a strong prioritization framework to ensure team is focused on highest-value initiatives
Ability to frame and break down complex business problems into key components and recommend practical solutions
Monitor key performance metrics and use results to help the team increase efficiency and provide high-quality support
Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
Analyse business information to identity process improvements and automation for increasing efficiency and effectiveness around fintech functions.

Job Requirements :

Minimum 5 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.)
Expert SQL skills, data modeling, Machine learning using Python experience a plus
Expert in object oriented programming (oop)concepts.
Customer experience or revenue operations; experience working with customer support departments a plus
Ability to think strategically, formulate appropriate analytical solution, and execute in order to solve business needs
Fantastic communication skills to operate across multiple departments and stakeholders; ability to integrate with people at all hierarchical levels across the organization
Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization; Deals well with ambiguity and focuses on driving impact
Able to read, write and speak in English fluently
Nice To Haves :
Experience with Service Cloud Suite, Looker, Tableau
Experience helping with capacity planning by providing accurate volume forecasts and staffing models for backlog management
Experience working in financial services support

Employment type : Full-time

Job functions : Information Technology

Industries : Information Technology and Services, Computer Software, and Financial services